Last Updated: 21/11/2025

1. Introduction

Welcome to Adhithi Frames. Your privacy and the security of your personal information are of utmost importance to us. This Privacy Policy (“Policy”) explains how Adhithi Frames (“we,” “us,” or “our”) collects, uses, shares, and protects your information when you use our website (adhithiframes.in) or purchase our products and services.

By using our website and services, you consent to the practices described in this Policy. We are committed to complying with applicable Indian laws and regulations to ensure your data is handled responsibly.

We may update this Policy periodically. The latest version will always be posted on this page, and we encourage you to review it regularly to stay informed.

2. Information We Collect

To provide you with a seamless experience and our custom framing services, we may collect the following information:

• Personal Identifiers: Your name, shipping address, and email address.
• Contact Information: Your phone number and billing address.
• Demographic Information: Your city, pin code, and product preferences to help us better understand our customer base.
• Order Information: Details of the products you purchase, including your custom frame specifications and the artwork you provide for framing.
• Technical Data: Information collected through cookies about your interaction with our website (see Section 5 for more details).

Important Note: In line with applicable Indian laws and for your security, we do not store any sensitive financial data such as your credit card, debit card, or net banking details. All payments are processed through secure, third-party payment gateways.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process your orders and deliver your custom frames.
• To communicate with you about your order status, send tracking information, and respond to your inquiries.
• To manage your account and provide customer support.
• To improve our website, products, and services based on your feedback and browsing behavior.
• To send you promotional communications about new products or offers, but only if you have given us your explicit consent to do so.

4. How We Share Your Information

We value your trust and do not sell your personal information. We may share your data only in the following circumstances:

• With Service Providers: We share necessary information with trusted third parties who assist us in our operations, such as payment processors, delivery partners, and IT service providers. These partners are contractually bound to protect your data.
• For Legal Compliance: We may disclose information if required by law, regulation, or in response to a valid legal request from a governmental authority.
• With Professional Advisors: We may share data with our auditors or legal advisors to ensure our compliance with legal and financial obligations.

5. Cookies & Tracking Technologies

Our website uses “cookies”—small text files stored on your device—to enhance your browsing experience. Cookies help us understand how you use our site, remember your preferences, and tailor our services to you.

You can choose to disable cookies through your browser settings. However, please note that doing so may limit your ability to use certain features of our website to their full extent.

We also use third-party services, like Google Analytics and our e-commerce platform (Shopify), which use their own cookies. We do not control these third-party cookies, and we encourage you to review their respective privacy policies.

6. Your Rights & Choices

You have the following rights concerning your personal data:

• Right to Access and Correct: You can review and request corrections to the personal information you have provided to us.
• Right to Withdraw Consent: You may withdraw your consent for us to use your personal data at any time by contacting us at support@adhithiframes.in.

Please note that withdrawing consent or not providing certain information may prevent us from being able to provide you with our products and services. These rights are subject to certain limitations under applicable law.

7. Data Retention

We will retain your personal information only for as long as is necessary to fulfil the purposes outlined in this Policy, to provide you with services, and to comply with our legal and regulatory obligations. Even after you cease to be our customer, we may retain your data as permitted or required by applicable law.

8. Data Security

We are committed to ensuring that your information is secure. We implement commercially reasonable and industry-standard security measures, including encryption and secure servers, to protect your data from unauthorized access, alteration, disclosure, or destruction.

9. Contact Us

If you have any questions, concerns, please contact us : Email: support@adhithiframes.in